By Etaarifa Contributor
KCB Group has been voted the Best Commercial Bank in Africa by the Banker Africa Magazine, in the 2015 East African Awards. The Bank also scooped the award for the Best Regional Bank and the Most Socially Responsible Bank.
The annual Banker Africa East Africa Awards, now in their second year, aim at identifying and promoting excellence and best practice in financial services. The accolades which saw KCB scoop the top awards attracted participation from other 26 commercial banks in the African region. KCB has operations in six countries in the region—Kenya, Uganda, Rwanda, Burundi, South Sudan, and Tanzania.
KCB Group CEO Joshua Oigara said the win highlights the bank’s core values of providing the best and efficient financial services to its customers. “This is an international recognition, as the bank is keen in driving our key pillars; financial inclusion, innovation and technology, “added Mr Oigara.
“Our business environment is so dynamic and we have been on the lookout for new opportunities to deepen financial inclusion. On our strategic approach on sustainable financing is to ensure we offer our customers standard and quality services,” added Oigara.
KCB has recently heightened its investment in new business lines while seeking strategic partnerships with existing ones as a spring-board of its Pan African agenda. Last month, KCB formally launched its newly created KCB Insurance Agency business, a month after rolling out KCB Sahl banking, its Islamic finance arm.
Going forward into the remaining part of 2015, KCB hopes to leverage on advancements in technology to drive financial inclusion and improve customer experience within the East African region. The Group together with Safaricom, has recently rolled out M-Benki and Biashar@Smart which are based on mobile phone platform. “The award for Most Socially Responsible Bank cements KCB’s continued investment in key sectors such as education, health, enterprise development, environment and humanitarian activities under the KCB Foundation,” said KCB in a media statement. KCB Foundation has invested over Ksh. 800 million towards community initiatives in the last five years.
The recognition comes after the bank scooped twelve awards in the prestigious Think Business Awards two weeks ago among them the best bank in Customer service, best bank in Assent Financing, best bank in Mortgages as well as best bank in Corporate Banking.
Banks and financial services groups in Kenya dominated the Banker Africa East Africa Awards 2015, taking the first place in 16 out of the 26 categories being contested. More than 7,000 votes were cast across the 26 categories in the registered users of the financial news website.