By Etaarifa Contributor
CFC Stanbic Bank has unveiled its first fully digital branch in Nairobi at the Garden City Mall. The branch which will operate 24 hours is expected to enhance customer experience and convenience on the backdrop of growing popularity and adoption of Digital Banking.
Speaking at the opening of the Branch, CFC Stanbic Bank, Chief Executive Officer, Mr. Philip Odera said that the bank’s focus is hinged on transforming how it engages with both new and existing customers and enhancing customer experience.
“This new technology is set to replace the manual processes thus enabling our staff to serve more customers in less time. Through this paperless transaction capability, we will be facilitating KRA (tax) payments, council collections, online share trading, Automated Cash Deposit machines and internet banking transaction ability,” said Mr. Odera.
The bank is also planning to open three additional fully digital branches at The Hub, an upcoming shopping mall in the upmarket Karen area and Two Rivers; also an upcoming shopping mall in Runda both in Nairobi County. CFC will also open the first fully digital branch at Changamwe in Mombasa County by the end of this year.
The new digital banking concept seeks to eliminate a big chunk of the manual operations through deployment of services to the mobile and web platforms. Among the services that will be offered digitally include; the origination of new accounts and instructions for customers, mobile and online registration and a cashless transaction capability.
In addition, the bank continues to invest in channel capabilities through various digital enhancements after successfully upgrading its core banking system in April and launching its mobile banking app last month.
The opening of the Garden City Mall branch brings the total number of CFC Stanbic Bank’s branches to 24 across the country.